Charlotte Williams CeMAP (Mortgage & Protection Adviser)

Charlotte - Mortgage and Protection Adviser

Charlotte Williams

Mortgage & Protection Adviser

Having accumulated extensive experience in mortgage services, I possess a strong ability to think independently and creatively to ensure the best journey and outcome for customers. I am a natural rapport builder with a likeable, trustworthy, and positive attitude. My curiosity for problem-solving, analysing trends, and acquiring knowledge enables me to work well under pressure and manage complex workloads within a regulated environment.

Industry Details

Years in the Industry: Since 2017, with specific roles in mortgage advisory since 2021.
Specialisations: Mortgage advisory, property trends analysis, regulatory compliance, customer relationship management.
Certifications: Qualified Mortgage Advisor since 2021.

Professional Experience

Current Role: Joining YesCanDo has been an amazing experience in my career. The constant stream of new inquiries, especially those from happy client referrals, keeps my work exciting and rewarding. It’s a pleasure to be part of a company with YesCanDo’s exceptional reputation for 5-star service and a fee-free approach. The dynamic atmosphere here, combined with a strong focus on personalised client care, aligns perfectly with my values. Since joining YesCanDo, I’ve truly understood why the company has recieved over 1000 5 star Trustpilot reviews.

Previous Roles:

Senior Mortgage Advisor, Connells, Eastleigh — 2021 – Present
Building relationships with clients, identifying suitable mortgage and protection solutions, and providing financial advice. Analyzing rates and property trends while operating within a regulatory environment.
Lettings Manager, Connells, Eastleigh — 2020-2021
Grew a successful lettings business by building and maintaining relationships with landlords. Achieved KPIs, coached and developed team members, managed accounts, set budgets, and handled profit and loss responsibilities.
Senior Lettings Negotiator, Leaders, Waterlooville — 2019-2020
First point of customer contact, qualified suitability, and assisted in property searches. Knowledge of compliance and regulations within a lettings environment, meeting KPIs, managing a diary, and handling a fast-paced workload.
Lettings Negotiator, Your Move, Havant — 2018-2017
First point of customer contact, qualified suitability, and assisted in property searches. Knowledge of compliance and regulations within a lettings environment, meeting KPIs, managing a diary, and handling a fast-paced workload.
Customer Contact Agent, Ultimate Insurance Solutions, Portsmouth — 2017-2018
Started as an inbound sales agent for pet insurance, possessing comprehensive knowledge of multiple providers’ policies. Specialised in policy retention and upgrades as part of the outbound MiPet team, also trained in claims.

Questions & Answers

Why did you choose a career in mortgage advising?

I’ve always been drawn to numbers and problem-solving, and my career in mortgage advising allows me to combine these passions with my desire to help people. Since becoming a Mortgage Advisor in 2021, I’ve found great satisfaction in guiding clients through complex financial decisions and making their homeownership dreams come true.

What do you find most rewarding about your work?

The most rewarding part of my job is seeing the joy on my clients’ faces when they secure their dream home. Knowing that I’ve helped them make informed financial decisions and navigate the mortgage process smoothly gives me immense satisfaction.

How do you approach working with new clients?

I start by building a strong rapport and truly understanding their individual needs and goals. This personalised approach allows me to tailor my advice and find the best mortgage solutions that align with their priorities and circumstances.

What sets you apart from other mortgage advisors?

My commitment to providing a helpful and friendly customer experience, along with my ability to empathise with clients and simplify complex financial concepts, sets me apart. I pay close attention to details while also keeping the bigger picture in mind to ensure the best possible outcomes for my clients.

Charlotte's Case Studies

Case Study 1:

Guiding a First-Time Landlord

During my time as a Lettings Manager at Connells, I assisted a first-time landlord, Emma, who was apprehensive about renting out her property. Emma was overwhelmed by the compliance requirements and tenant management responsibilities. I provided her with detailed guidance on regulatory compliance, setting rental expectations, and effective tenant management strategies. By thoroughly explaining each step and ensuring she felt confident in her decisions, we successfully found reliable tenants for her property. Emma’s positive experience not only eased her initial concerns but also led her to recommend our services to other landlords, significantly boosting our lettings business.

Case Study 2:

Securing a Mortgage for a Self-Employed Client

While working as a Senior Mortgage Advisor at Connells, I helped a self-employed graphic designer, James, who faced challenges securing a mortgage due to his fluctuating income. Traditional lenders were hesitant to approve his application because of his unconventional financial profile. I took the time to meticulously document his income streams and financial stability, presenting a compelling case to lenders who specialise in non-traditional incomes. Through persistent effort and detailed financial analysis, we secured a mortgage that enabled James to purchase his dream home. This case highlighted the importance of tailored financial solutions and personalised client support.

Charlotte's Personal Interests and Hobbies

Outside of work, I enjoy engaging in various creative and relaxing activities. Crocheting is one of my favorite pastimes as it allows me to express my creativity and unwind. Spending time with my cat brings me a lot of joy and comfort. I also love cooking and experimenting with new recipes, which combines my passion for food with my love of trying new things. Staying active is important to me, so I often start my day with a gym workout, most of the time, to keep both my mind and body fit. Additionally, I cherish socialising with my close group of friends, enjoying their company and creating lasting memories.

Charlotte Williams CeMAP (Mortgage & Protection Adviser)