Client Support Manager
2+ Years
EXPERIENCE
Competitive
Annual Basic Salary
5 Weeks +
Holiday
Client Support Manager job overview
YesCanDo is a thriving Financial Advisory business based just off the A27 on the outskirts of Havant. We are in newly refurbished, serviced offices with free parking, break out areas and hot drinks facilities. We have the sea on our doorstep which provides for a scenic walk during a lunch break/before or after work.
The YesCanDo brand is broken down into two core areas, YesCanDo Money – Mortgages & Life Insurance, and YesCanDo Media.
We have worked incredibly hard on creating a warm and welcoming environment for all members of staff. We believe that the only way to be successful is to pull together as a team and play to our strengths.
Our Mortgage team is split down into two areas for Existing Clients and New Clients and this roll is for a Mortgage Advisor to join our New Client team.
The Role: Mortgage Client Support Manager
The role will involve supporting our Mortgage Advisors with their caseload. You will take matters from Mortgage offer, through to completion. This is a busy and demanding role as we have a consistent stream of calls coming in, due to the hard work of our media team and personal recommendations from existing clients.
A proven track record working in mortgages is essential for this role. You will also be able to demonstrate excellent organisational and communication skills. There is an expectation that you will keep clients updated throughout the whole mortgage process as we pride ourselves on providing an excellent level of client care. You will be confident in liaising with clients, mortgage companies, solicitors and estate agents.
Some experience in customer services will help. Suitable candidates will be a team player, a confident communicator, and have client care of the utmost importance to you.
what's it like working at yescando?
Let’s get our Client Support Manager team to answer this question...
My job is to ensure our clients move from application to completion as smoothly as possible and I can honestly say you really are appreciated for everything you do, that's by the clients and also the directors here too. I have only worked at YesCanDo for the last 3 months but my amazing colleagues have made me feel so welcome and as if I have always been a part of the team.
I am so excited to see what the future holds for YesCanDo as we continue to grow.Kaitlin Shaw
If you are lucky enough to join the team here at YesCanDo then you can expect to have to work hard, it’s a fast paced environment and high standards are expected but in return, targets are achievable and what makes them achievable is the dedication of the whole team to pull everyone over the finishing line! No one is left out in the cold! And the support you get from the Director’s and your colleagues is second to none!
The company ensures clients really are looked after, unlike any other company I’ve worked for and the employees are looked after with the same level of care! So if you are looking for a company that care about you both personally and professionally, then look no further!"Suzanne Huxtable
